Simple, Efficient, Reliable edited
Our streamlined process gets your cargo where it needs to go with minimal hassle.
The Complete Wenz Process
Request a Quote
Tell us what you need to ship, where it's going, and when it needs to arrive.
- Use our online form or call our dedicated service line
- Receive a detailed quote typically within 2 business hours
- Quotes include all relevant fees and estimated delivery timeframes
Book Your Transport
Confirm your booking and we'll assign the optimal resources for your shipment.
- Easy online booking with your quote reference
- Flexible scheduling options to meet your timeline
- Immediate confirmation and assignment of transport coordinator
Prepare Your Shipment
Package your items according to our guidelines to ensure safe transport.
- Access our comprehensive packaging guidelines
- Optional packaging services available upon request
- Equipment and materials recommendations for specific cargo types
Pickup and Transport
We collect your shipment and begin the carefully monitored journey to its destination.
- Punctual pickup within your specified time window
- Real-time tracking through our client portal or mobile app
- Regular status updates via your preferred communication method
Delivery and Confirmation
Your shipment is delivered and we provide confirmation and documentation.
- Careful unloading and placement at the destination
- Digital delivery confirmation with recipient signature
- Complete documentation for your records
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Frequently Asked Questions
How far in advance should I book transportation?
For standard shipments, we recommend booking 3-5 business days in advance. For specialized cargo or peak seasons, 7-10 days advance booking is optimal. However, we do offer expedited services for urgent needs with as little as 24 hours notice.
What tracking options are available?
All shipments include complimentary real-time tracking through our web portal and mobile app. You can also opt for email or SMS updates at key transit milestones. For high-value or sensitive cargo, we offer enhanced tracking with more detailed status updates.
Are there weight or size limitations?
Our standard service accommodates items up to 10,000 pounds and dimensions of 53' x 8.5' x 9'. For oversized or overweight items, our specialized transport services can handle virtually any size with proper advance planning.
What happens if my shipment is delayed?
In the rare event of a delay, you'll be notified immediately through your preferred communication channel. Your dedicated transport coordinator will provide updated delivery estimates and work to minimize the impact of any delays. Depending on your service level, you may be eligible for compensation as outlined in our service guarantee.
How do I prepare items for shipping?
We provide detailed packaging guidelines specific to your cargo type upon booking confirmation. For specialized items, a transport coordinator can provide customized instructions. We also offer professional packing services if you prefer to leave this step to our experts.